Last updated: 12 August 2026
This policy explains how ALPAC London processes and delivers online orders. Orders are fulfilled and dispatched from the United Kingdom unless your order confirmation states otherwise.
Where we ship
The destinations currently available for your order are shown at checkout. If no delivery option is offered for an address, we cannot accept an order for that destination at that time. Fragrance is an alcohol-based product and carrier or destination restrictions may limit available services.
Processing and delivery
We normally aim to prepare orders for dispatch within 3 business days. If we cannot dispatch within 5 business days, we will contact you. Delivery times depend on destination, carrier and customs and are not guaranteed. Unless we agree a shorter period, please allow up to 30 calendar days for delivery.
Shipping charges
The available service and shipping charge are calculated and displayed in GBP at checkout for your delivery address. We do not currently promise free shipping. Rates may change when the shipping profile, destination or order changes, but the amount confirmed when you place your order is the amount charged.
Customs, duties and taxes
Orders delivered outside the United Kingdom may be subject to import duties, taxes, handling charges or customs procedures. Where these charges are not collected at checkout, they are the recipient's responsibility. Customs checks can delay delivery.
Tracking
If tracking is available, it will be included in your dispatch notification. Tracking information can take time to update after the carrier receives the parcel.
Address changes and failed delivery
Check your delivery address carefully before ordering. Contact orders@alpaclondon.com immediately if it is wrong; we cannot guarantee changes after acceptance or dispatch. Additional charges caused by an incorrect address, refusal, or repeated failed delivery may be deducted from any refund where permitted by law.
Delayed, lost or damaged parcels
If a parcel is materially delayed, lost, or arrives damaged, email orders@alpaclondon.com with your order number. We will investigate with the carrier and offer the remedy required by law and our Return and Refund Policy.
Contact
ALPAC LONDON BRANDS LTD, Flat 9, 26 Starboard Crescent, Chatham, ME4 4FZ, United Kingdom. Email: info@alpaclondon.com